Job Description
Job Responsibilities:
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Handle and carefully respond to all inbound and outbound customer inquiries including callbacks to follow up with customers to ensure their technical issues are resolved
• Provide excellent customer service through active listening
• Appropriately communicate with customers
• Work with confidential customer information and treat it sensitively
• Stay up to date on new products, marketing initiatives and policy/regulatory changes
Requirements:
• Candidates must able to communicate in Thai Language and English
• Candidates must able to work in weekends, public holidays (Rotational shift )
• Working hours will be normal working hours, 9am-6pm
• Working location : George Town, Pulau Pinang