Job Responsibilities: 

• Respond to customer queries in a timely and accurate way, via phone, email or chat 

• Handle and carefully respond to all inbound and outbound customer inquiries including callbacks to follow up with customers to ensure their technical issues are resolved 

• Provide excellent customer service through active listening 

• Appropriately communicate with customers 

• Work with confidential customer information and treat it sensitively 

• Stay up to date on new products, marketing initiatives and policy/regulatory changes

Requirements: 

• Candidates must able to communicate in Thai Language and English 

• Candidates must able to work in weekends, public holidays (Rotational shift ) 

• Working hours will be normal working hours, 9am-6pm 

• Working location : George Town, Pulau Pinang