Customer Relationship Executive

Customer Relationship Executive

Job Title: Customer Relationship Executive
Contract Type: Contract
Location: Petaling Jaya
Salary: RM3400.00
Contact Name: Andrew Wai Chung Ng
Job Published: April 17, 2020 08:45

Job Description

Position Overview:

  • Handle Customer calls with the highest degree of courtesy and professionalism to resolve customer issues
Key Responsibilities:
  • To deliver first class, professional customer service to existing and potential customers
  • To deliver front line customer services to ensure resolution of enquiries and complaints
  • To provide customer with accurate and precise product and service information
  • To follows established procedures for each service request, adhering to agreed Key Performance Indicators (KPIs) and quality standards to maimize customer satisfaction
  • To liaise closely with both dealer and internal division for accurate delivery of information and fast resolutions
  • To record all calls answered and received, systematically (both manual and computer system)
  • To escalate customer complaitnes or priority issues that cannot be completed with agreed procedures
  • To perform constant follow-up with customers, dealers and internal division and update system immediately till the closure of enquiry or complaint in timely manner
  • To continuously strive to develop and maintain good rapport with our customers and strive toward Customer Satisfaction
  • Good command of English, Bahasa Malaysia and Mandarin in written and spoken will be advantage. 
  • Diploma or Degree in any field (Fresh Graduate are welcome)
  • Minimum Intermediate level of Microsoft Office

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