Job Details: 

•  To handle incoming inquiries and complaints for all bank's products 
•  Liaise with different parties to resolve client's issues 
•  Identify the service gaps and gather customer feedbacks for improvement plan 
•  Achieve monthly KPI as per agreed • Adhere to procedures to policities

Job Requirements: 

•  Possess at least 2 year contact centre experiences in answering inbound calls 
•  Able to speak in different languages such as English and Malay 
•  Possess at least Diploma/ Degree in any discipline 
•  Able to work rotational shift (5 days a week), 24/7 shift 
•  Basic Salary Range from RM 3,000 - RM 4,000 + Shift Allowances + Superb Benefits 6 Months Contract and convert to permanent role under Banking Industry subject to performance.