Customer Service Advisor (English Speaker)

Customer Service Advisor (English Speaker)

Job Title: Customer Service Advisor (English Speaker)
Location: Kuala Lumpur
Salary: RM4000
Contact Name: BGC Malaysia Recruitment
Job Published: October 30, 2020 16:56

Job Description

Job Details: 

  •  To handle incoming inquiries and complaints for all bank's products 
  •  Liaise with different parties to resolve client's issues 
  •  Identify the service gaps and gather customer feedbacks for improvement plan 
  •  Achieve monthly KPI as per agreed • Adhere to procedures to policities

Job Requirements: 

  •  Possess at least 2 year contact centre experiences in answering inbound calls 
  •  Able to speak in different languages such as English and Malay 
  •  Possess at least Diploma/ Degree in any discipline 
  •  Able to work rotational shift (5 days a week), 24/7 shift 
  •  Basic Salary Range from RM 3,000 - RM 4,000 + Shift Allowances + Superb Benefits 6 Months Contract and convert to permanent role under Banking Industry subject to performance.

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