Job Details: 

• To handle incoming inquiries and complaints for all bank's products 

• Liaise with different parties to resolve client's issues 

• Identify the service gaps and gather customer feedbacks for improvement plan 

• Achieve monthly KPI as per agreed • Adhere to procedures to policitiesJob 

Requirements: 

• Possess at least 2 year contact centre experiences in answering inbound calls 

• Able to speak in different languages such as English and Malay 

• Possess at least Diploma/ Degree in any discipline 

• Able to work rotational shift (5 days a week), 24/7 shift 

• Basic Salary Range from RM 3,000 - RM 4,000 + Shift Allowances + Superb Benefits 6 Months Contract and convert to permanent role under Banking Industry subject to performance.