Job Details: 

• To handle incoming inquiries and complaints for all bank's products 
• Liaise with different parties to resolve client's issues 
• Identify the service gaps and gather customer feedbacks for improvement plan 
• Achieve monthly KPI as per agreed 
• Adhere to procedures to policities 

Job Requirements: 

• FRESH GRAD WELCOME 
• Possess at least 1 year contact centre experiences in answering inbound calls 
• Able to speak in different languages such as Mandarin English and Malay 
• Possess at least SPM/ Diploma/ Degree in any discipline 
• Well versed in different languages
• Able to work rotational shift (5 days a week), 24/7 shift 
• Salary Range from RM 3,000 - RM 3,700 + Shift Allowances + Superb Benefits - up to GROSS 5K !!!