Customer Service executive-Bilingual (Man+Eng)

Location: NA
Job Type: Permanent
Benefits: 5 days work week, Discretionary bonus
Sector: Call Centre, Customer Service
Salary: From RM 2,800 - RM 3,700

Job Details:

  • To handle incoming inquiries and complaints for all bank's products
  • Liaise with different parties to resolve client's issues
  • Identify the service gaps and gather customer feedbacks for improvement plan
  • Achieve monthly KPI as per agreed
  • Adhere to procedures to policies

Job Requirements

  • Possess at least 1 year contact centre experiences in answering inbound calls
  • Able to speak in different languages such as Mandarin English and Malay
  • Possess at least SPM/ Diploma/ Degree in any discipline
  • Well versed in different languages</li><li>Able to work rotational shift (5 days a week), 24/7 shift
  • Salary Range from RM 2,800 - RM 3,700 + Shift Allowances + Superb Benefits - up to GROSS 5K