Job Details:

• To handle incoming inquiries and complaints for all bank's products
• Liaise with different parties to resolve client's issues
• Identify the service gaps and gather customer feedbacks for improvement plan
• Achieve monthly KPI as per agreed
• Adhere to procedures to policies

Job Requirements

• FRESH GRAD WELCOME
• Possess at least 1 year contact centre experiences in answering inbound calls
• Able to speak in different languages such as Mandarin English and Malay
• Possess at least SPM/ Diploma/ Degree in any discipline
• Well versed in different languages</li><li>Able to work rotational shift (5 days a week), 24/7 shift
• Salary Range from RM 2,800 - RM 3,700 + Shift Allowances + Superb Benefits - up to GROSS 5K