Customer Service Executive - E-Commerce/Banking

Location: Kuala Lumpur
Job Type: Permanent
Benefits: Annual Leave, Medical coverage
Sector: Customer Service
Salary: MYR 5000

​Job Responsibilities:

  • Assist to resolve client's issues via chat and email with great customer service

  • Perform follow up calls to clients

  • Ensure the processes are smooth and generate new ideas in improving customer service level

  • Ensure customer satisfaction throughout the customer experience

  • Maintain and achieved KPI

  • Monitor and Track the process efficiency

Job Requirements:

  • Able to work in rotational shifts ( 9 hours per shift with 1 hour break ) - required to work during the weekend based on schedule assigned

  • Language Required : MANCAN + English (speak read and type)

  • Strong verbal and written communication skills

  • Fresh Grad / Candidate with 1-year customer service experience are welcome

Benefits:

  • Basic + language allowance + KPI incentive

  • Exposure in professional platform • Medical Benefits, AL

  • Office Location: Chan Sow Lin/Jalan Ampang