Customer Service Executive - E-Commerce/Banking

Location: NA
Job Type: Permanent
Benefits: Annual Leave, Medical coverage
Sector: Customer Service
Salary: MYR 3,500

Salary: Up to MYR 3,500 / month

Benefits: 

  • Basic + language allowance + KPI incentive 
  • Exposure to a professional platform 
  • Medical Benefits, AL 
  • Office Location: Jalan Ampang / KL

Job Responsibilities: 

  • Assist to resolve client's issues via incoming calls with great customer service 
  • Perform follow up calls to clients 
  • Ensure the processes are smooth and generate new ideas in improving customer service level 
  • Ensure customer satisfaction throughout the customer experience 
  • Maintain and achieved KPI 
  • Monitor and Track the process efficiency

Job Requirements 

  • Able to work in rotational shifts (9 hours per shift with 1 hour break) - required to work during the weekend based on schedule assigned 
  • Language Required: MANCAN + English (speak read and type) - due to the nature of the work, interacting with MANCAN and English speaking clients
  • Strong verbal and written communication skills 
  • Candidate with 1 year customer service experience