Salary: Up to MYR 3,500 / month

Benefits: 

• Basic + language allowance + KPI incentive 
• Exposure to a professional platform 
• Medical Benefits, AL 
• Office Location: Jalan Ampang / KL

Job Responsibilities: 

• Assist to resolve client's issues via incoming calls with great customer service 
• Perform follow up calls to clients 
• Ensure the processes are smooth and generate new ideas in improving customer service level 
• Ensure customer satisfaction throughout the customer experience 
• Maintain and achieved KPI 
• Monitor and Track the process efficiency

Job Requirements 

• Able to work in rotational shifts (9 hours per shift with 1 hour break) - required to work during the weekend based on schedule assigned 
• Language Required: MANCAN + English (speak read and type) - due to the nature of the work, interacting with MANCAN and English speaking clients
• Strong verbal and written communication skills 
• Candidate with 1 year customer service experience