Job Description
Salary: Up to MYR 3,500 / month
Benefits:
- Basic + language allowance + KPI incentive
- Exposure to a professional platform
- Medical Benefits, AL
- Office Location: Jalan Ampang / KL
Job Responsibilities:
- Assist to resolve client's issues via incoming calls with great customer service
- Perform follow up calls to clients
- Ensure the processes are smooth and generate new ideas in improving customer service level
- Ensure customer satisfaction throughout the customer experience
- Maintain and achieved KPI
- Monitor and Track the process efficiency
Job Requirements
- Able to work in rotational shifts (9 hours per shift with 1 hour break) - required to work during the weekend based on schedule assigned
- Language Required: MANCAN + English (speak read and type) - due to the nature of the work, interacting with MANCAN and English speaking clients
- Strong verbal and written communication skills
- Candidate with 1 year customer service experience