Customer Service Executive - E-Commerce/Banking

Location: NA
Job Type: Permanent
Benefits: NA
Sector: Customer Service

Benefits:

  • Basic + language allowance + KPI incentive 
  • Exposure in professional platform 
  • Medical Benefits, AL 
  • Office Location : Chan Sow Lin / Jalan Ampang

Job Responsibilities: 

  • Assist to resolve client's issues via incoming inquiries with great customer service 
  • Perform follow up calls to clients 
  • Ensure the processes are smooth and generate new ideas in improving customer service level 
  • Ensure customer satisfaction throughout the customer experience 
  • Maintain and achieved KPI 
  • Monitor and Track the process efficiency 

Job Requirements:

  • Able to work in rotational shifts ( 9 hours per shift with 1-hour break ) - required to work during the weekend based on schedule assigned 
  • Language Required: MANCAN + English (speak read and type) (due to the nature of work)
  • Strong verbal and written communication skills 
  • With 1 year of customer service experience welcome