Benefits:
- Basic + language allowance + KPI incentive
- Exposure in professional platform
- Medical Benefits, AL
- Office Location : Chan Sow Lin / Jalan Ampang
Job Responsibilities:
- Assist to resolve client's issues via incoming inquiries with great customer service
- Perform follow up calls to clients
- Ensure the processes are smooth and generate new ideas in improving customer service level
- Ensure customer satisfaction throughout the customer experience
- Maintain and achieved KPI
- Monitor and Track the process efficiency
Job Requirements:
- Able to work in rotational shifts ( 9 hours per shift with 1-hour break ) - required to work during the weekend based on schedule assigned
- Language Required: MANCAN + English (speak read and type) (due to the nature of work)
- Strong verbal and written communication skills
- With 1 year of customer service experience welcome