Benefits:

• Basic + language allowance + KPI incentive 
• Exposure in professional platform 
• Medical Benefits, AL 
• Office Location : Chan Sow Lin / Jalan Ampang

Job Responsibilities: 

• Assist to resolve client's issues via incoming inquiries with great customer service 
• Perform follow up calls to clients 
• Ensure the processes are smooth and generate new ideas in improving customer service level 
• Ensure customer satisfaction throughout the customer experience 
• Maintain and achieved KPI 
• Monitor and Track the process efficiency 

Job Requirements:

• Able to work in rotational shifts ( 9 hours per shift with 1-hour break ) - required to work during the weekend based on schedule assigned 
• Language Required: MANCAN + English (speak read and type) (due to the nature of work)
• Strong verbal and written communication skills 
• With 1 year of customer service experience welcome