Urgent Hiring! Customer Service Executive - based in call center

Location: Wisma Chuang

Jobs Details: 

• Handle inbound/outbound calls, live chat, email pertaining to Membership and Loyalty Program, ongoing promotions and order related inquiries 

• Assist with customer inquiries and requests promptly, accurately and professionally

 • Update and maintain customer interaction in CRM systems and database 

• Meet service targets by achieving both service and productivity level set upon

 • Resolve customer complaints tactfully and follow up to ensure resolution 

• Knowing when to escalate the case to Team Leader when necessary 

• Maintain amicable working relationship within the team and different departments of the company 

• Will have extra allowance if achieve the target and requirement

Requirements: 

• Candidate must possess at least SPM, Diploma, Advanced/Higher/Graduate Diploma, any field. 

• Minimum 1 year working experience in call center or customer service environment. 

• Must able to work in rotation shift, public holidays and weekends. 

• Fresh graduates with passion on customer service or graduated from relevant industry are welcome to apply 

• Must be able to communicate and written in English is a must either or Mandarin will be good add on.

*This is a 1 year Contract PositionJob Types: Full-time, ContractSalary: RM1,800.00 to RM2,500.00 /month

Experience: 

• customer service: 1 year (Required) 

• Customer Care Specialist: 1 year (Required)

Education: • STM/STPM (Required)

Language: • English (Required) • Mandarin (Required)

Work Remotely: • No