Job Details:

• To handle incoming inquiries and complaints for all bank's products
• Liaise with different parties to resolve client's issues
• Identify the service gaps and gather customer feedback for improvement plan
• Achieve monthly KPI as per agreed
• Adhere to procedures to policies

Job Requirements:

• DEGREE FRESH GRAD WELCOMED
• Possess at least 2 years contact centre experiences in answering inbound calls
• Able to speak in different languages such as Mandarin, English and Malay
• Possess at least SPM/Diploma/Degree in any discipline
• Able to work rotational shift (5 days a week), 24/7 shift

Benefits:

• High basic salary range from RM 2,700 to RM 3,700
• Shift Allowance + KPI Allowance + Transport Allowance
• Permanent role
• Professional Training provided
• 21 days AL
• Double pay on Public Holiday
• Career progression