Customer Service Specialist

Customer Service Specialist

Job Title: Customer Service Specialist
Contract Type: Permanent
Location: Kuala Lumpur
Salary: MYR 8,200
Job Published: August 04, 2021 09:15

Job Description

Salary: Up to MYR 8,200 / month

Job Responsibilities: 

  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email). 
  • Professionally handle high volume of inquiries from clients and customers. 
  • You will be accountable for meeting individual (KPIs) and team goals. 
  • Understand and deliver business strategies and improve customer services through the execution of self-service. 
  • Continuously identify work process improvements. 
  • Communicate to Team Leaders and (or) Manager. 
  • Perform office-based administrative duties whenever required. 
  • Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times. 
  • Take ownership of issues and concerns of customers, including operational issues, pricing/invoice queries etc.

Job Requirement:

  • Excellent command of spoken and written in Japanese & English, due to nature of work, having to communicate with Japanese speaking clients
  • Japanese Native speakers or JLPT N1 or N2 qualifiers 
  • Good attitude enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused. 
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills. 
  • Analytical thinking and high problem-solving skills. 
  • Stress tolerance and able to work under pressured environment. 
  • Willing to work in shift rotations (am/pm shift), any 9 hours from 8:00am-9:00pm. 
  • Able to work on public holidays and weekends. 
  • Required to have own transportation arrangement because we are on shift a rotation basis. 
  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. 
  • Required language(s): English, Japanese is a must 
  • At least 1 year(s) of working experience in the related field is required for this position. 
  • Applicants must be willing to work in Tun Razak Exchange. (Currently will be work from home) 

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