Salary: Up to MYR 8,200 / month

Job Responsibilities: 

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email). 
• Professionally handle high volume of inquiries from clients and customers. 
• You will be accountable for meeting individual (KPIs) and team goals. 
• Understand and deliver business strategies and improve customer services through the execution of self-service. 
• Continuously identify work process improvements. 
• Communicate to Team Leaders and (or) Manager. 
• Perform office-based administrative duties whenever required. 
• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times. 
• Take ownership of issues and concerns of customers, including operational issues, pricing/invoice queries etc.

Job Requirement:

• Excellent command of spoken and written in Japanese & English, due to nature of work, having to communicate with Japanese speaking clients
• Japanese Native speakers or JLPT N1 or N2 qualifiers 
• Good attitude enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused. 
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills. 
• Analytical thinking and high problem-solving skills. 
• Stress tolerance and able to work under pressured environment. 
• Willing to work in shift rotations (am/pm shift), any 9 hours from 8:00am-9:00pm. 
• Able to work on public holidays and weekends. 
• Required to have own transportation arrangement because we are on shift a rotation basis. 
• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. 
• Required language(s): English, Japanese is a must 
• At least 1 year(s) of working experience in the related field is required for this position. 
• Applicants must be willing to work in Tun Razak Exchange. (Currently will be work from home)