Customer Service Specialist - Flight Reservation (GDS)

Customer Service Specialist - Flight Reservation (GDS)

Job Title: Customer Service Specialist - Flight Reservation (GDS)
Contract Type: Permanent
Location: Kuala Lumpur
Salary: Basic RM4,000 + Shift Allowance RM600.00
Contact Name: Andrew Ng
Contact Email:
Job Published: February 14, 2022 09:28

Job Description

In this Role, you'll get to:

  • You will deliver excellent customer service and manage the needs of our customers (guests and airline partners) through our communication channels (phone, email, and chat).
  • Professionally handle high volume of inquiries from clients and customers.
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements.
  • Communicate to Team Leaders and (or) Manager.
  • Perform office-based administrative duties whenever required.
  • Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers and airline partners, including operational issues, pricing / ticketing/exchange queries etc.
What you'll Need to Succeed:
  • Have an excellent command of spoken and written English.
  • Have 1 year experience in handling Flights Partners and customers.
  • Extensive knowledge Global Distribution Systems (GDS).
  • Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Stress tolerance and able to work in a pressured environment.
  • Willing to support EN customers if required.
  • Willing to work in shift rotations (24/7).
  • Able to work on public holidays and weekends.
If you are interested you may send your resume to or

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