Customer Service Specialist

Customer Service Specialist

Job Title: Customer Service Specialist
Contract Type: Permanent
Location: Kuala Lumpur
Salary: MYR 3,800
Job Published: August 04, 2021 08:50

Job Description

Salary: Up to MYR 3,800 / month

Job Responsibility: 

  • You will deliver excellent customer service and manage the needs of our customers (guests and airline partners) through our communication channels (phone, email, and chat).
  • Professionally handle high volume of inquiries from clients and customers. 
  • You will be accountable for meeting individual (KPIs) and team goals. 
  • Understand and deliver business strategies and improve customer services through the execution of self-service. 
  • Continuously identify work process improvements. 
  • Communicate to Team Leaders and (or) Manager. 
  • Perform office-based administrative duties whenever required. 
  • Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times. 
  • Take ownership of issues and concerns of customers and airline partners, including operational issues, pricing/ticketing/exchange queries etc 

Job Requirement: 

  • Have an excellent command of spoken and written English. 
  • Have 1-year experience in handling Flights Partners and customers. 
  • Extensive knowledge of Global Distribution Systems (GDS - Sabre / Amadeus). 
  • Willing to work in shift rotations (24/7). 
  • Able to work on public holidays and weekends. 
  • Required language(s): English (due to the nature of the job)
  • At least 1 year(s) of working experience in the related field is required for this position.

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