Salary: Up to MYR 9,500 / month

Job Responsibilities: 

• HR Shared Service Setup and Transition 
• Transition activities across APAC ensuring compliance to standardized processes as well as statutory regulations. 
• Support the implementation of HR Shared Services supporting tools and technologies 
• Support key activities (i.e. training and etc) for a successful transition to the shared service center. HR Shared Service Operations 
• Process all service requests assigned in an accurate and timely manner, within the agreed service levels and targets as defined in the Service Level Agreement (SLA). 
• Perform relevant data updates, reviews, and validation of employee data against supporting documents to ensure high quality of data maintained in all HR systems. 
• Comply with data integrity, security and privacy policies, and applicable regulations. 
• Perform the relevant tasks to extract, import, and export data from various systems for submission to the relevant parties. 
• Generate all required standard reports based on the predefined schedule and validate the accuracy of reports before submitting them to customers. 
• Assist in the generation of ad hoc report requests from customers. 
• Contribute to and participate in data review exercises on a regular basis to ensure data integrity and quality. 
• Ensure proper documentation and administration of requests as per the agreed operational process and procedures. 
• Work closely with HR Shared Service Centre Data and Reporting Team Lead to execute any process improvements within the department. 
• Escalate issues and data quality issues for resolution quickly and follow through to closure. 
• Assist in other operational tasks as a backup role in the absence of team members. 
• Perform regular updates and enhancements to job aids, standard operating procedures, FAQs, knowledge database, and other reference materials to assist in resolving employee enquiries and issues

Job Requirements: 

• 2 years experience in data management and reporting in a shared service center environment, preferably in an HR services environment. 
• Strong communication skills in Mandarin and English, both written and spoken, are essential. Additional languages a plus (job requires the candidate to be dealing with Mandarin and English speaking clients). 
• Knowledge in usage of HR systems to perform the relevant data management and reporting activities. 
• Knowledge and skill in the use of Microsoft Office / Google suite of software. 
• High level of discretion and confidentiality with the handling of the employee data. 
• Knowledge of data privacy act and other data-related regulations.