Job Responsibilities: 

• HR Shared Service Setup and Transition 
• Transition activities across APAC ensuring compliance to standardized processes as well as statutory regulations. 
• Support the implementation of HR Shared Services supporting tools and technologies 
• Support key activities (i.e. training and etc) for a successful transition to the shared service center. HR Shared Service Operations 
• Help and educate HR Shared Service Centre customers to navigate through Tier 0 (self-help) materials & functionality where assistance is required. 
• Resolve enquiries leveraging on knowledgebase documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA). 
• Provides regular status updates to customer and maintain customer contact until request is resolved and actively follow up on outstanding items and obtain feedback on resolution from the customers. 
• Assume ownership for cases and update the resolution accurately and on a timely basis in the case management system. 
• Properly escalate complex enquiries to the next level of support or relevant subject matter experts. 
• Helps to identify gaps in current knowledgebase documentation and highlight improvements required to enhance the knowledge base.

Job Requirements: 

• 1 year experience in data management and reporting in a shared service centre environment, preferably in a HR services environment. 
• Excellent verbal and written communication skills. 
• Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve. 
• Ability to work under pressure and time constraints. 
• IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues. 
• Knowledge and skill in the use of Microsoft Office / Google suite of software. 
• Strong communication skills in required languages (Korean) or (Japanese), both written and spoken, are essential. (handling Korean and/or Japanese speaking clients)