HR Service Desk Specialist

Location: Selangor
Job Type: Permanent
Benefits: NA
Sector: Others
Salary: MYR 8,500

​Salary: Up to MYR 8,500 / month

Job Responsibilities:

  • HR Shared Service Setup and Transition

    • Transition activities across APAC ensuring compliance to standardized processes as well as statutory regulations.

    • Support the implementation of HR Shared Services supporting tools and technologies

    • Support key activities (i.e. training and etc) for a successful transition to the shared service center.

  • HR Shared Service Operations

    • Help and educate HR Shared Service Centre customers to navigate through Tier 0 (self-help) materials & functionality where assistance is required.

    • Resolve inquiries leveraging on knowledgebase documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA).

    • Provides regular status updates to customer and maintain customer contact until request is resolved and actively follow up on outstanding items and obtain feedback on resolution from the customers.

    • Assume ownership for cases and update the resolution accurately and on a timely basis in the case management system.

    • Properly escalate complex inquiries to the next level of support or relevant subject matter experts.

    • Helps to identify gaps in current knowledgebase documentation and highlight improvements required to enhance the knowledge base.

Job Requirements:

  • 2 years experience in data management and reporting in a shared service centre environment, preferably in an HR services environment.

  • Excellent verbal and written communication skills.

  • Ability to ask the relevant questions to understand and clarify issues, attempt resolution, and escalate problems if unable to resolve.

  • Ability to work under pressure and time constraints.

  • IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues.

  • Knowledge and skill in the use of Microsoft Office / Google suite of software.

  • As dealing with Korean clients, strong communication skills in required languages (Korean), both written and spoken, are essential. Additional languages a plus.