Salary: Up to MYR 8,500 / month
HR Shared Service Setup and Transition
Transition activities across APAC ensuring compliance to standardized processes as well as statutory regulations.
Support the implementation of HR Shared Services supporting tools and technologies
Support key activities (i.e. training and etc) for a successful transition to the shared service center.
HR Shared Service Operations
Help and educate HR Shared Service Centre customers to navigate through Tier 0 (self-help) materials & functionality where assistance is required.
Resolve inquiries leveraging on knowledgebase documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA).
Provides regular status updates to customer and maintain customer contact until request is resolved and actively follow up on outstanding items and obtain feedback on resolution from the customers.
Assume ownership for cases and update the resolution accurately and on a timely basis in the case management system.
Properly escalate complex inquiries to the next level of support or relevant subject matter experts.
Helps to identify gaps in current knowledgebase documentation and highlight improvements required to enhance the knowledge base.
2 years experience in data management and reporting in a shared service centre environment, preferably in an HR services environment.
Excellent verbal and written communication skills.
Ability to ask the relevant questions to understand and clarify issues, attempt resolution, and escalate problems if unable to resolve.
Ability to work under pressure and time constraints.
IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues.
Knowledge and skill in the use of Microsoft Office / Google suite of software.
As dealing with Korean clients, strong communication skills in required languages (Korean), both written and spoken, are essential. Additional languages a plus.