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Korean Customer Service Representative / 고객 서비스 대리인

Korean Customer Service Representative / 고객 서비스 대리인

Job Title: Korean Customer Service Representative / 고객 서비스 대리인
Contract Type: Permanent
Location: South Korea
Industry:
Contact Name: Cindy Woon
Contact Email: cindy@bgcmalaysia.com
Job Published: March 21, 2019 14:15

Job Description

Our clients are international organizations specializes in outsourcing business. They are currently seeking for native Korean who are looking for overseas exposure to join their team in Kuala Lumpur or Penang. Fresh graduates are welcome to apply.

Responsibilities:

  • Provide customers' support through voice & non-voice channels.
  • Response to customers' inquiries and questions based on knowledge acquired.
  • Handle upset customers' inquiries positively and professionally.
  • Demonstrates effective writing skills
  • Response effectively in moderate stressful situations.
  • Meet all key performance indicators set by the company and client
  • Adhered to any given work schedules including graveyard shift and even public holidays
  • Responds to escalated and unresolved calls from less experienced advisors.
  • Participate in additional training courses as and when required.
  • Perform all other related duties that may be assigned from time to time.
  • Provide effective team support to the superior and team members
  • Adhered to Company's rules and regulations throughout the employment service.