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Mobile Application Project Manager & System Support – Executive

Mobile Application Project Manager & System Support – Executive

Job Title: Mobile Application Project Manager & System Support – Executive
Contract Type: Contract
Location: Kuala Lumpur
Industry:
Salary: RM 3500
Start Date: ASAP
Contact Name: BGC Malaysia Recruitment
Job Published: February 09, 2021 15:33

Job Description

Job Responsibility: 

  • Initiate improvement required on Company’s system and/or functional change. 
  • Total system helpdesk management of Call Centre Management and Mobile Application related projects. 
  • Total Project Management for Mobile Application Project based on System Development Life Cycle (SDLC) 
  • Advice and support user on functional change request and enhancement. 
  • Liaise with IT and negotiate on costing and prepare budget progress report. 
  • Provide advice and 1st level support on any functional issue to dealers and company user 
  • Prepare helpdesk report and analysis for system issues. 
  • Propose solutions and countermeasure activity. 
  • To work closely with IT to implement the necessary system enhancement and process automation to improve and streamline with Operation. 
  • Monthly PDCA reporting review with Department Head. 
  • Ad-hoc projects and task assigned by Department Head 
  • Follow up closely on overall project development schedule and budget. 
  • To provide system training to user and prepare training material accordingly based on functional changes made upon deployment. 
  • Revise and update training material accordingly based on functional changes. 
  • Establish proper helpdesk support mechanism for After Sales/Sales System projects. 
  • Ensure regulation/ functions info always up-to-date to all systems and awareness to dealers/ internal staff. 
  • Analysis of Data from various database and assist internal user on any queries related to Data. 

Job Requirement: 

  • Basic knowledge in Mobile Application technology (Added Advantage) 
  • Basic knowledge in Genesys Call Center Management (Added Advantage) 
  • MySQL or relevant database 
  • Helpdesk System 
  • Microsoft Excel Intermediate
  • Microsoft PowerPoint Advanced 
  • System Analyst 
  • Degree in Information Technology/ Computer Science/ or relevant areas 
  • 1 Year minimum working experience. 
  •  Required language(s): Bahasa Malaysia, Mandarin, English 

 This is a 12 month contract position (renewable & convertible to permanent base on performance)

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