Job Responsibility:

Initiate improvement required on Company’s system and/or functional change.
Total system helpdesk management of Call Centre Management and Mobile Application related projects.
Total Project Management for Mobile Application Project based on System Development Life Cycle (SDLC)
Advice and support user on functional change request and enhancement.
Liaise with IT and negotiate on costing and prepare budget progress report.
Provide advice and 1st level support on any functional issue to dealers and company user
Prepare helpdesk report and analysis for system issues.
Propose solutions and countermeasure activity.
To work closely with IT to implement the necessary system enhancement and process automation to improve and streamline with Operation.
Monthly PDCA reporting review with Department Head.
Ad-hoc projects and task assigned by Department Head
Follow up closely on overall project development schedule and budget.
To provide system training to user and prepare training material accordingly based on functional changes made upon deployment.
Revise and update training material accordingly based on functional changes.
Establish proper helpdesk support mechanism for After Sales/Sales System projects.
Ensure regulation/ functions info always up-to-date to all systems and awareness to dealers/ internal staff.
Analysis of Data from various database and assist internal user on any queries related to Data.

Job Requirement:

This is a 12 month contract position (renewable & convertible to permanent base on performance)

Sector:	Information Technology, Others
Contact Name:	BGC Malaysia Recruitment
Salary:	RM 3500

Mobile Application Project Manager & System Support – Executive