Job Descriptions:

• Reassure the effectiveness and efficiency utilization of resources for meeting service level and response time objectives 
• Manage and reassure the service level agreements for various divisions are met 
• Manage call volume, attendance schedules
• Provide action / performance improvement plans 
• Prepare internal reports Job 

Requirements: 

• Possess at least a Bachelor Degree (Preferably) 
• Possess min of 3 years relevant experience 
• Able to work in fast-paced environment 
• Able to work on shift hours ( including weekend, till 12am) 
• Familiar with CMS and Avaya tools will be an advantage
• Proficient in Microsoft Office (Word and Excel)