Real Time Analyst Manager

Location: NA
Job Type: Permanent
Benefits: NA
Sector: Others
Contact Name: BGC Malaysia Recruitment
Salary: 4500

Job Descriptions:

  • Reassure the effectiveness and efficiency utilization of resources for meeting service level and response time objectives 
  • Manage and reassure the service level agreements for various divisions are met 
  • Manage call volume, attendance schedules
  • Provide action / performance improvement plans 
  • Prepare internal reports Job 

Requirements: 

  • Possess at least a Bachelor Degree (Preferably) 
  • Possess min of 3 years relevant experience 
  • Able to work in fast-paced environment 
  • Able to work on shift hours ( including weekend, till 12am) 
  • Familiar with CMS and Avaya tools will be an advantage
  • Proficient in Microsoft Office (Word and Excel)