Salary: Salary Negotiable + benefits
Working hours: Standard banking hours

Work location: Masjid Jamek & Shah Alam

 

• Promotes and acquire customers for various types of products within the Maybank Group
• Process customers’ application in a timely manner
• Achieve or exceed sales performance and productivity indicator (i.e. daily targets, talk time, submissions & approvals)
• Adhere to banking regulations, policies and procedures at all times
• Strive to achieve or exceed individual sales targets through identifying and closing sales opportunities with customers on the telephone, to relentlessly upsell and cross-sell to contribute to Virtual Banking revenue and contribute to customer satisfaction.
• Persistently champion the Maybank brand to maximize sales opportunities and contribute to customer loyalty and retention.
• Continuously maintain professionalism, confidentiality, and integrity in all customer interactions and offer the best customer service experience by proactively, expeditiously and effectively solving customer issues to ensure customer satisfaction.
• Ensure high standards in making sure all presentations to customers are in accordance to product guidelines and script
• Constantly make efforts to self-improve or self-motivate in order to continuously achieve or exceed set KPI targets and/or other business objectives.
• Take ownership, personal responsibility and initiative in keeping abreast with and be updated on all Maybank Group products and services to effectively and efficiently satisfy customer requirements.
• Assist customers to understand product and service offerings and help them make an informed decision on how they can benefit from purchasing Maybank Group’s products and services.

• Possess a Diploma or Degree or its equivalent in any discipline from recognized academic institution - Minimum of 1 year Sales/Telesales experience with performance track record
• Minimum of Sijil Pelajaran Malaysia (SPM) with credits in Bahasa Melayu, English and Mathematics - Minimum of 2 years Sales/Telesales experience with performance track record
• Result-driven, enthusiastic and self-motivated individuals
• Good knowledge in financial and banking products
• Team player with initiatives and assertiveness
• Strong relationship building, influencing skills and selling skills
• Ability to work well with others and build rapport in business situations
• Good customer service skills including researching and resolving customer issues
• Excellent interpersonal skills
• Malaysia citizens only

• Opportunity to work in a highly reputable organization
• Competitive salary with lucrative incentive scheme
• Rewards and incentive for Quality Sales and team achievements
• Sales challenge to reward high performing individuals on monthly/ quarterly basis
• Opportunity to attend overseas trip for top performing individuals
• Fun and conducive working environment
• Extensive and structured training
• Career advancement opportunity
• Exposure in dynamic & multi-cultural work environment