Telesales Representative

Telesales Representative

Job Title: Telesales Representative
Contract Type: Contract
Location: Shah Alam
Salary: Salary Negotiable + benefits
Job Published: December 17, 2018 16:05

Job Description

Salary: Salary Negotiable + benefits
Working hours: Standard banking hours
Work location: Masjid Jamek & Shah Alam
  • Promotes and acquire customers for various types of products within the Maybank Group
  • Process customers’ application in a timely manner
  • Achieve or exceed sales performance and productivity indicator (i.e. daily targets, talk time, submissions & approvals)
  • Adhere to banking regulations, policies and procedures at all times
  • Strive to achieve or exceed individual sales targets through identifying and closing sales opportunities with customers on the telephone, to relentlessly upsell and cross-sell to contribute to Virtual Banking revenue and contribute to customer satisfaction.
  • Persistently champion the Maybank brand to maximize sales opportunities and contribute to customer loyalty and retention.
  • Continuously maintain professionalism, confidentiality, and integrity in all customer interactions and offer the best customer service experience by proactively, expeditiously and effectively solving customer issues to ensure customer satisfaction.
  • Ensure high standards in making sure all presentations to customers are in accordance to product guidelines and script
  • Constantly make efforts to self-improve or self-motivate in order to continuously achieve or exceed set KPI targets and/or other business objectives.
  • Take ownership, personal responsibility and initiative in keeping abreast with and be updated on all Maybank Group products and services to effectively and efficiently satisfy customer requirements.
  • Assist customers to understand product and service offerings and help them make an informed decision on how they can benefit from purchasing Maybank Group’s products and services.
  • Possess a Diploma or Degree or its equivalent in any discipline from recognized academic institution - Minimum of 1 year Sales/Telesales experience with performance track record
  • Minimum of Sijil Pelajaran Malaysia (SPM) with credits in Bahasa Melayu, English and Mathematics - Minimum of 2 years Sales/Telesales experience with performance track record
  • Result-driven, enthusiastic and self-motivated individuals
  • Good knowledge in financial and banking products
  • Team player with initiatives and assertiveness
  • Strong relationship building, influencing skills and selling skills
  • Ability to work well with others and build rapport in business situations
  • Good customer service skills including researching and resolving customer issues
  • Excellent interpersonal skills
  • Malaysia citizens only
  • Opportunity to work in a highly reputable organization
  • Competitive salary with lucrative incentive scheme
  • Rewards and incentive for Quality Sales and team achievements
  • Sales challenge to reward high performing individuals on monthly/ quarterly basis
  • Opportunity to attend overseas trip for top performing individuals
  • Fun and conducive working environment
  • Extensive and structured training
  • Career advancement opportunity
  • Exposure in dynamic & multi-cultural work environment

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